The Donor Ticketing Concierge handles all ticketing for the high-level benefactors, specifically Patrons’ Circle and Founders’ Club members.
ESSENTIAL FUNCTIONS
Develop and support donor relationships with regard to ticketing, membership, exchanges, and returns and respond in a timely manner to all problems, concerns and/or requests.
Promptly process all phone and on-line ticket requests for all benefactors (Patrons' Circle and Founders’ Club members).
Maintain ongoing communication with benefactors for all performances in Broward Center-managed venues
Coordinate with benefactors on all Broadway Across America subscriptions, ticket exchanges and purchases.
Maintain strong relationships with presenting partners including, but not limited to, Broadway Across America, Florida Grand Opera, Miami City Ballet, Gold Coast Jazz and Symphony of the Americas.
Maintain RSVP lists for donor lounges and backstage parking.
Provide excellent donor experiences in order to retain and upgrade current members
Communicate daily with the VP of Development, Director of Membership and Membership Coordinator regarding ticket availability updates and changes, potential performance changes and possible effects on benefactors and Entourage members.
Communicate daily with Box Office on releases and holds of the Development Department.
Manage donor contacts using Archtics/Raiser's Edge and create reports as needed.
Collaborate with marketing and programming on show e-blasts for performances in Broward Center venues to Benefactor, Patrons' Circle members and Entourage.
Maintain and monitor Benefactor and Patrons' Circle lists, mailings and mail merges as needed.
Continually analyze and evaluate operational procedures and policies to achieve the highest level of customer service and optimize financial results.
Provide support to the VP of Development on various projects as needed.
Partner with the VP of Development and Director of Membership in implementing successful campaigns, membership programs and contributor events.
Attend meetings as representative of the Development Department as needed.
Support the larger goals of the VP of Development, Broward Performing Arts Foundation and the PACA organization, anticipating challenges and opportunities in that context.
Identify, implement, and evaluate donor ticketing relationship processes to improve efficiency and effectiveness.
Will complete additional responsibilities as assigned.
CORE COMPETENCIES
Customer Focus- Understand the needs of the customer (internal & external) and act accordingly to create an exceptional experience.
Teamwork- Work as a collaborative member of a group contributing to the overall mission, strategies and goals.
Accountability- Take ownership for deliverables and actions and contribute value to the organization. Accept responsibility for actions and outcomes.
KNOWLEDGE AND ABILITIES
Able to maintain a physical presence at designated work locations, with regular attendance and punctuality, and work a flexible schedule including nights, weekends, and holidays as events required.
Able to communicate effectively in English, both in writing and verbally.
Knowledge of Archtics required
Knowledge of Raiser's Edge preferred.
Able to engage with a wide range of donors and to build relationships.
Must be self-motivated and a self-starter.
Strong project management and organizational skills.
Able to work independently and as a member of a team in a fast-paced environment.
Able to effectively and efficiently multitask, set priorities, shift priorities, and adapt to changes.
Skilled in Word, Outlook, Excel and database management software.
Able to exhibit appropriate professional and corporate demeanor, tact, and courtesy when interacting with members of the public, the Foundation Board and PACA staff.
Able to handle projects and communications of a highly sensitive and confidential nature.
Able to use sound judgment in all daily activities.
Able to work effectively and positively with others.
DESIRED EDUCATION AND EXPERIENCE
AA/AS degree or any equivalent combination of training and experience.
Experience in customer service or ticketing preferred.
The Broward Center and our affiliated venues rely on the passion, skills and experience of its highly valued staff to constantly improve our productions and offerings. Please apply online to one of our available positions for consideration.
