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Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate’s qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.
Preferred Education:
4 Year Degree
Internal Number: SA55724
Chapman University’s Ticketing Services was recently awarded the 2025 Outstanding Ticket Office of the Year Award, recognizing its excellence in customer service, innovation, and operational efficiency. The new supervisor will be expected to uphold these high standards, continuing to elevate the department’s performance and industry reputation.
The Ticketing Supervisor is responsible for supervising university events. This position is responsible for providing a high level of ticketing customer service to patrons in person, via email and chat, on the phone, and at events for the entire university.
This position requires a flexible schedule, including evenings and weekends.
Responsibilities include:
Responsible for taking customer orders via phone, chat, mail, and in-person during regular ticketing hours to ensure customers are receiving the highest level of customer service and a consistent experience every time they interact with the Ticketing Services office.
Coordinate logistics and provide ticketing supervision and customer service at university events including frequent nights and weekends.
Responsible for printing and mailing/distributing tickets on a regular basis.
Build events, landing pages, price charts, promotion codes, and other event details. Test and troubleshoot system components within AudienceView.
Continual database cleanup within the AudienceView ticketing system.
Responsible for safe cash handling, cash auditing, and adhering to and enforcing PCI compliance policies.
Create and lead regular training sessions for new users of the system on a regular basis, including student workers.
Maintain training material documentation.
Supervise student workers during office and event shifts.
Assist with ongoing reporting requirements for university events.
Bachelor’s degree or equivalent education or experience related to the duties and responsibilities specified.
Ticketing Experience, especially in a supervisory or leadership capacity.
AudienceView or other ticketing software experience.
Extremely strong attention to detail.
Ability to work frequent nights and weekends.
Strong attention to detail and accuracy.
Time management and organizational skills. This includes the ability to work on several tasks during the same time period, the ability to prioritize responsibilities, the ability to respond to shifting responsibilities, and the ability to complete assigned duties in a timely manner.
Reliable transportation.
Ability to solve complex challenges with creative approaches
Thank you for your interest in employment at Chapman University. At Chapman University, a whole world awaits you whether you are a prospective faculty, staff, administrator or student employee.
Located in the city of Orange in sunny Southern California, Chapman University is a mid-sized private university. Just steps away from the restaurants and shops of Orange’s Historic Old Towne Plaza, Chapman’s stately, palm-treed campus is a centerpiece of this comfortable mid-sized city. Ideally situated within an hour’s drive of Los Angeles, our location provides easy access to LA and Hollywood internships, beautiful beaches, Disneyland, mountains and desert.
Chapman University is ranked in the top tier of western universities and was recently identified by U.S. News and World Report as the number two “Most Innovative” schools in the regional west. In that ranking, college presidents, provosts and admissions deans were asked to nominate institutions that are making the most innovative improvements in terms of curriculum, faculty, students, campus life, technology or facilities. Chapman has gained national recognition with its commitment to excellence through both research and cutting-...edge teaching and it attracts high-achieving undergraduate and graduate students from across the United States and several foreign countries. In the last two decades, Chapman has made remarkable gains in both size and national prominence. Today, close to 8,500 students are enrolled in 10 schools and colleges that offer undergraduate programs in the arts and sciences and select pre-professional and graduate programs. The University offers a wide variety of interdisciplinary courses and majors; it encourages students to learn about the interconnectivity of issues facing the nation and the world today outside the scope of a single discipline.
Chapman University continues to grow with our newest additions: the Musco Center for the Arts, the Rinker Health Science campus, a new university-wide Cross-Cultural Center ensuring greater diversity and inclusion with related programming and the new Keck Center for Science and Engineering which is scheduled to open in fall 2018.
Our employees are our most valuable asset, that’s why at Chapman University we are committed to a comprehensive Employee Benefit Program that helps our employees stay healthy, feel secure and maintain a work/life balance. We are committed to providing quality benefits for our Chapman community at an affordable price and we are proud to offer a generous benefit program that gives you flexibility and choice.
Chapman University is an equal opportunity employer with a commitment to provide an environment which is free of any form of harassment and discrimination based upon any characteristic protected by applicable state or federal law, so that all members of the community are treated at all times with dignity and respect.