Benefits:
Vacation
Holidays
Sick Leave/Pay
Health Care Insurance
Dental/Vision Insurance
Short- and Long-Term Disability
Group Term Life Insurance
401(k) Plan
Flexible Savings Plan
Preferred Education:
4 Year Degree
Director of Ticketing
Take the lead at one of the top five ranked performing arts centers in America. In this role, you'll be leading a dynamic ticketing team providing training, guidance, and motivation to ensure top-notch customer service for both internal and external stakeholders.
The Director of Ticketing will control ticket inventories and oversee the processing of orders and payments. Utilizing ticketing software, he/she will create ticketing for events and financial reports; manage and participate in the development and administration of an annual budget. This position is responsible for the selection, training, motivation and evaluation of all Ticketing personnel, and the management of all aspects of customer service related to internal and external customers. The ideal candidate will have experience in ticketing, staff management, and customer service.
What You’ll Do
Assist and support Ticketing staff as needed, including two full-time Assistant Directors of Ticketing, three full-time Ticketing Managers and a part-time staff of over 20.
Build events in the ticketing system, including seating manifests, price tables, hold/kills, discounts, pre-sales, etc.
Manage all information being sent and posted through ticketing system
Act as systems administrator for ticketing system and liaison between staff, promoters, presenters, and the facility
Responsible for system upgrades, occasional testing of new software and routine maintenance and troubleshooting
Facilitate proper inter-departmental communications and organization
Investigate and resolve ticket-related issues
Responsible for financial settlement and accountability of revenues collected from ticket sales and ancillary income
Complete and distribute accurate daily ticket counts
Oversee Will Call for all ticketed events, ensuring compliance to all relevant ticket laws
Manage all aspects of customer service as it relates to both internal and external customers, enforcing Oak View Group corporate initiatives
Plan, direct, and evaluate Ticketing personnel
Establish and maintain effective working relationships with internal/external customers
Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
Exercise confidentiality handling customer personal/financial information
What You’ll Bring
A four (4) year degree in business administration, sport management or related field is preferred.
A minimum of 3-5 years of box office/ticketing related experience including supervisory experience.
Knowledge of Ticketmaster is preferred but not essential.
Ability to provide leadership, engage in positive interaction with staff and guests
Skill and working knowledge of computerized ticketing operations and office software (Ticketmaster Host system, Microsoft Word, Excel, Outlook, and PowerPoint)
Ability to work flexible and extended hours, including nights, weekends, and holidays, in addition to normal business hours.
At DPAC, we are proud to present some of the biggest shows and stars in the world in an intimate 2,700-seat setting where the guest experience reigns supreme. For 15-years DPAC has been ranked among the top-five theaters and performing arts centers in the U.S., won the prestigious IEBA Theater of the Year Award plus been nominated alongside some of the most iconic venues in America by Billboard and Pollstar magazines for their annual Theater of the Year awards.
With a mission of presenting one-of-a-kind live entertainment events, DPAC truly has “something for everyone,” hosting up to 600,000 guests per year to its 250 plus performances. Each season, the stage at DPAC comes alive with spectacular touring Broadway productions, high-profile concerts and comedy events, family shows and special events of all kinds.
DPAC is managed by Nederlander and Professional Facilities Management (PFM), two of the country’s most successful theatre producers, presenters, and venue management companies under a long-term operation agreement with the City of Durham. One of the most successful public-private partnerships of its kind, DPAC has generated over $1 billion dollars in measured economic impact since its opening in 2008.
