CFG Bank Arena is looking for an Executive Rock Star to join our team as Director of Ticketing.
Opening February 2023, CFG Bank Arena is a 13,000+ seat, reimagined world class concert and entertainment venue. A premier destination for fans and artists, CFG Bank Arena will showcase over $200MM+ in renovations, including modernized, state-of-the-art acoustics, superior suites and exclusive club levels, premium contemporary seating, reimagined concourses, upscale culinary experiences in food & beverage selections, and more! Located in the heart of Baltimore, the venue will include a new exterior façade, green scaping and enhanced lighting, this iconic landmark will offer guests the ultimate entertainment experience in town. Rich in history, uniting fans with memories old and new, CFG Bank Arena will host 120+ shows annually including the hottest artists on the planet. It will be a cornerstone of the City of Baltimore, committed to the community, and redeveloped in the heart of Baltimore. A new era of live entertainment awaits in Baltimore with the highly anticipated and reimagined CFG Bank Arena.
Position Summary:
The Director of Ticketing will create and oversee all concert and other event ticketing operations for the CFG Bank Arena. The Candidate will be a driven self-starter who works well without significant oversight. In addition, the candidate will have a strong ability to communicate and collaborate with all members of the team. This candidate will interface with Ticketmaster, Live Nation, Feld, and other promoters to create and manage their events.
The Director of Ticketing will ensure his or her team is operating within the scope of Generally Accepted Ticket Operations Standards and Practices. He/She shall manage all ticket distribution and will hire, train, supervise and manage the Box Office staff which may exceed over 20 people. Director of Ticketing will be proficient in TM One, TM Host, Archtics, Account Manager and Microsoft Office.
Essential Duties & Responsibilities:
Work to ensure that an accurate event scaling and manifest is created for new events in the ticketing system
Build all arena events in Ticketmaster and manage all necessary holds for all concerts, entertainment, family, sporting, and other events
Develop and maintain relationships with promoters and their respective ticketing personnel to help them manage their manifests and holds
Assist in the preparing, implementing, and controlling all aspects of club seat ticket renewals, pricing, incoming payments, and payment plans
Manage relationships with third-party vendors
Develop accurate and insightful reports on ticket sales and services as requested
Hire, manage, and train a friendly and efficient box office staff
Act as lead in software training and integration, including training for staff. This includes receiving on-going training and actively seeking out knowledge in all software to be the team expert in technology as it relates to the box office and ticketing
Ensure the team is adhering to all PCI Compliance standards
Work as the main facilitator for reconciliations with the finance department
Communicate openly with Premium Sales department on all aspects of ticket operations
Manage and control group ticket inventory
Order supplies for ticket operations (ticket stock, season tickets, forms, envelopes, etc.)
Create and manage box office protocol
Act as one of the primary Executives on Duty at all events held at arena
Work with the Marketing & Sales team to develop “how to guide” for accessing mobile tickets
Build solid working relationship with the Finance team to facilitate training within ticket system reporting.
Required Experience & Qualifications:
Ticketmaster and Archtics platform experience required along with Account Manager
Bachelor’s degree in related field or a combination of related education and work experience
Minimum of 6-8 years of ticketing experience required
Minimum of 4 years of managing staff - hiring experience a bonus
Lead with a one “team” mentality that inspires and energizes staff to do their best while feeling supported
Proficient in MS Office Especially with Excel
Strong written and verbal interpersonal skills
Team player with a positive attitude, professionalism, resourcefulness, integrity, motivation, and a strong work ethic
Ability to work flexible hours including evenings, weekends, and holidays
A high degree of personal integrity and consistently put the interests of the organization ahead of his/her own
Working Conditions:
Minimal Travel (<5% travel): May be required to travel. Trips may require air travel and/or overnight stay away from home for one or more nights.
Must be able to work a flexible schedule inclusive of weekends, nights and holidays required
Frequent bending, lifting 25-35 pounds, sitting, exposure to multiple external elements, extensive walking through the building
Founded in 2015 by Tim Leiweke and Irving Azoff, Oak View Group (OVG) is the largest developer of new arenas in the world with over $4.5 billion worth of projects underway in Seattle, Belmont Park, Austin, Savannah, Palm Springs, Milan, and Manchester (U.K.). The company has over 500 employees across five offices around the globe.
We are here to be a positive disruption to business as usual in the sports and live entertainment industry. At OVG, we own the space between the “What If” and the “How To.” We believe it is not enough to consider what our clients could be, we build businesses by dreaming of the impossible while thinking strategically and how to execute flawlessly. The status quo is our adversary.
We never forget that we are fans first and every decision we make is through that lens. It is that unique perspective that drives our passion for innovating and improving the live experience.
OVG is currently comprised of nine different business divisions that operate with one common goal in mind – to be a positive disruption. Each division is comprised of industry veterans who built their careers and reputations on the premise of leaving somewhere better and stronger than ...where they found it. Our immense practical and first-hand knowledge fosters an environment of trust, collaboration, and ingenuity. Humility is at our core. We do not strive to be the biggest – we strive to earn the respect of the industry and our clients through the world-class work that we do and we take pride in being the best. Visit www.oakviewgroup.com to learn more about our company.
