Pepper Entertainment, Inc. is one of the nation’s leading Independent Concert Promoters with its primary Headquarters located in Sioux Falls and its Marketing Headquarters located in Minneapolis/St. Paul, MN and Mountain Region offices in Boise, ID. Pepper promotes and produces live concerts nationwide and with a primary focus throughout the Midwest/Upper Midwest, Mountain West & South West regions of the United States. Our standard mode of operation (SMOD) heavily focuses on self-motivated, team-oriented, highly driven individuals to critically think & problem-solve to obtain the apex of Company goals and business growth. We are a team. We are family.
JobOverview: Pepper Entertainment is seeking a Ticketing Manager, responsible for the accurate, efficient and service-oriented operation of the organizations Ticketing Department.
Role & Responsibilities (not limited to):
Manage all ticketing operations for the organization.
Manage all ticketing builds for all concerts promoted by Pepper Entertainment.
Oversees all accounting tracking for ticketing operations.
Serves at primary contact for Pepper Entertainment and organizations contracted ticketing company.
Manages all ticket count distribution needs of the Company and Artist Management.
Maintains ticket inventory for all shows and makes adjustments to inventory as necessary.
Assist Marketing Department with the coordination and implementation of all ticketing promotions, buyer data collection and report generation.
Generates all ticket office reports, settlements and reconciliations as needed.
Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public
Analyze trends and makes recommendations to senior management teams
Skills&Qualifications:
Bachelor’s degree from four-year College or University; or three to four years related experience and/or training.
Demonstrated knowledge of ticketing systems, accounting procedures, including record keeping and reconciliation.
Premium attention to detail and accuracy
Ability to grow & lead a team/staff
Supervisory experience
Able to work flexible schedules including evenings, weekends and holidays.
Ability to conduct self in a professional matter at all times
Ability to multi-task efficiently on a daily basis
Ability to operate in fast pace environment
Ability to accurately hit sensitive deadlines
Ability to think critically and problem solve
Demonstrates excellent customer service
Proficiency in MS Office Products (Word, Excel, PowerPoint, and Outlook)
EmploymentStatus,CompensationandUsages:
Full time, salaried based on qualifications
Based in Boise ID, Minneapolis MN or Sioux Falls SD
Pepper Entertainment offers artists and clients a unique, full-service entertainment agency, focusing on blending nimble, innovative and effective approaches, with event marketing & production. Producing in excess of over 1000 concerts & events, (PE) utilizes only the most highly effective vehicles to drive our advertising vision, thus creating and sustaining equilibrium amongst all media avenues, while maximizing our clients targeted demographic reach.
PE is ranked in the Pollstar top 100 worldwide promoters
