Career Center

The Box Office Manager is responsible for overseeing the ticket-selling staff and all aspects of Box Office operation by performing the following duties personally or through subordinates: Essential Duties and Responsibilities include the following. 
Supervise the ticket sellers.  Ensure that all employees are performing their work timely and accurately and adhering to meal and break policies. Provide advice or guidance and training when necessary.
Setting up workstations before Seller’s shifts.
Cash out and balance Sellers till at the end of the shift.
Oversee scheduling and disseminate the schedule for the department, ensuring all shifts are filled properly. Handling communication with team members.
Run daily box office reports and prepare deposits. Balance vault monies and coordinate change orders with accounting.
Resolve customer service issues and complaints via in-person, email, and phone.  Work with departments to fix issues related to customer service complaints when appropriate.   
Troubleshoot any issues relating to software or point of sale system.
Coordinates all event information between the promoter, facility personnel, and the ticket company in a timely manner.
Works with event promoter and appropriate personnel to establish ticket pricing and scaling.
Builds and modifies events and offers.
Monitors and updates daily events and sales reports.
Process Ticket orders for Promoters and Group Sales.
Assist Team Tenants with event build.

Other duties may be assigned.

About Pechanga Arena SD - ASM Global

ASM Global, Pechanga Arena in San Diego, CA. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard-working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

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