Job description
Responsibilities:
- Handle inbound and outbound calls in a professional and courteous manner
- Provide excellent customer service by addressing customer inquiries and resolving issues
- Analyze customer needs and recommend appropriate products or services
- Upsell products or services to maximize sales opportunities
- Maintain accurate and detailed records of customer interactions in the database
- Follow call center scripts and protocols to ensure consistency and quality of service
- Collaborate with team members to meet individual and team performance targets
Expected hours: 24 – 35 per week

Benefits:
- Flexible schedule
- On-the-job training
- Referral program
- Work from home
Shift:
- Day shift
- Evening shift
Ability to Relocate:
- Remote: Relocate before starting work (Required)
Work Location: Remote

Requirements:
- Fluent in English, both written and verbal
- Bilingual proficiency in Spanish is a plus
- Strong communication skills with excellent phone etiquette
- Ability to analyze customer needs and provide appropriate solutions
- Previous experience in a call center or customer service role is preferred
- Familiarity with sales techniques and upselling strategies is an advantage
- Multilingual abilities are highly desirable
Note:  The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Job Types: Full-time, Part-time

Please send resumes to Jchoate@spectrumservicesusa.com