Job description Responsibilities: - Handle inbound and outbound calls in a professional and courteous manner - Provide excellent customer service by addressing customer inquiries and resolving issues - Analyze customer needs and recommend appropriate products or services - Upsell products or services to maximize sales opportunities - Maintain accurate and detailed records of customer interactions in the database - Follow call center scripts and protocols to ensure consistency and quality of service - Collaborate with team members to meet individual and team performance targets Expected hours: 24 – 35 per week
Benefits: - Flexible schedule - On-the-job training - Referral program - Work from home Shift: - Day shift - Evening shift Ability to Relocate: - Remote: Relocate before starting work (Required) Work Location: Remote
Requirements: - Fluent in English, both written and verbal - Bilingual proficiency in Spanish is a plus - Strong communication skills with excellent phone etiquette - Ability to analyze customer needs and provide appropriate solutions - Previous experience in a call center or customer service role is preferred - Familiarity with sales techniques and upselling strategies is an advantage - Multilingual abilities are highly desirable Note: The employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Job Types: Full-time, Part-time
Please send resumes to Jchoate@spectrumservicesusa.com
Spectrum Ticketing - Inbound/ outbound omnichannel contact center providing customer service, Ticket Sales, exchanges and refunds on behalf of many venues you know and love.