Position Duties:

• Provide premier customer service to fans, donors, and season ticket holders via phone, email, and in-person interactions, addressing inquiries and resolving issues in a professional and timely manner
• Assist with window and phone sales for all ticketed athletic events using Paciolan software
• Communicate ticket, parking, and donor information to all fans for athletic events effectively and accurately
• Handle distribution of both electronic and physical tickets, ensuring prompt and accurate delivery
• Supervise ticket operations for designated sports during the fall/winter/spring seasons
• Assist with ticket operations for all football and select men’s and women’s basketball home games
• Collaborate with the revenue strategy team on ticket sales strategies and timelines aimed at meeting revenue and attendance goals
• Support outbound sales efforts
• Assist with all Big Ten Tournament and NCAA Tournament ticket operations hosted on campus
• Develop a thorough understanding of ticketing operations and NCAA compliance
• Perform other related duties as assigned to support the overall goals of the ticket operations team
• Other reasonable duties as assigned

Minimum Qualifications:

• One year of customer service experience
• Excellent interpersonal and communication skills
• Detail-oriented with the ability to manage multiple tasks simultaneously
• Ability to work in a fast-paced environment
• Ability to work flexible hours, including evenings and weekends for game day responsibilities

Preferences:

• Bachelor’s Degree
• Previous experience in a ticket office or event-related role
• Familiarity with ticketing software or point-of-sale systems; experience with Pacioloan a plus
• Knowledge of University of Maryland athletic events

Physical Demands: Work is performed in an office environment and requires operation of standard office devices such as computers, phones, copy machines, etc. Position requires ability to attend athletic events in various locations and requires standing, walking, kneeling/crouching, balancing, and lifting up to 20 pounds.

Salary: $18/hr. 

The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.

About University of Maryland

The University of Maryland is a member of the prestigious Association of American Universities and is located on a beautiful campus located eight miles north of the nation's capital in College Park, which was recently rated "Best place to Raise Kids in Maryland" by Bloomberg.com. The campus is also near Columbia, Maryland, which was listed as the #2 “Best Place to Live” by Money Magazine. The Athletic Program has won 20 national championships over the last 15 years and is a charter member of the Big Ten Conference. Currently, 78 of the University's academic programs are ranked in their respective Top 25 nationally.

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