This is professional ticketing work in a live entertainment touring and performance based operation responsible for high volume ticket sales; oversee daily box office operations and manage ticket sales platforms including online, by phone, on-site and group sales; recruit, train, schedule, and supervise box office ticket sellers; develop staff schedules aligned with performance schedules and peak sales periods; reconcile daily cash, credit card, and digital sales transactions; prepare and submit daily and weekly settlement reports; generate ticket sales reports and performance summaries; oversee box office setup and breakdown in each market; resolve escalated customer service issues; oversee refund, exchange, and complaint processes; ensure accessibility and ADA compliance in ticketing; work closely with marketing to implement campaigns and promo codes; communicate real-time ticketing updates to senior leadership and perform additional duties as needed or at the request of the Director of Ticketing and/or Executive Team.

CREDENTIALS AND EXPERIENCE

• 3-5 years experience in live entertainment ticketing either in circus, theater, arena, touring production (or similar production).
• Proficiency in ticketing systems including Archtics, Ticketmaster, Spektrix (or equivalent).
• Must have prior supervisory or management experience (required) OR an equivalent combination of education, training and experience.