This is professional ticketing work in a live entertainment touring and performance based operation responsible for high volume ticket sales; oversee daily box office operations and manage ticket sales platforms including online, by phone, on-site and group sales; recruit, train, schedule, and supervise box office ticket sellers; develop staff schedules aligned with performance schedules and peak sales periods; reconcile daily cash, credit card, and digital sales transactions; prepare and submit daily and weekly settlement reports; generate ticket sales reports and performance summaries; oversee box office setup and breakdown in each market; resolve escalated customer service issues; oversee refund, exchange, and complaint processes; ensure accessibility and ADA compliance in ticketing;